Why should rational compassion replace empathy, in UX?
In the last decade the debate over empathy in design and UX has intensified in the UX community. Some defend it with their lives, others say it is not really possible. Even Don Norman said the obsession with empathy in design as if the designer could “enter the person’s head and understand how they feel and what they think” is impossible. And I agree. Understanding only – even if it were truly possible – would not take us where we think. I propose we replace the empathy concept with another one, called rational compassion, introduced by Yale psychologist Paul Bloom which I learned from Dutch Historian Rutger Bregman, and which roughly means, one cares enough about the other and uses rationality to find out the right thing to do. I believe rational compassion can take us there, that is, it can help us to learn about our users, as much as possible, and then design solutions for them that can actually fulfill their needs and wants.
Workshop Room 1
Workshop by Nancy Beers
From her home-base of the stage, Nancy draws people into her seriously playful philosophies and empowering views on teamwork, creativity, emotions, and work-life balance. Using her intrinsic energy and people power, Nancy deploys the power of games to show (not tell) her audiences why play and playfulness are an absolutely essential tool in changing the world, one game at a time. In this Masterclass she will focus on serious games that you can use for teambuilding, connection and reflection.
Workshop by Sarah Loigge
In this workshop, you will receive an intro to designing with words & how impactful the words in our designs can be. I will share business insights as well as provide fun hands-on exercises for you to learn the core principles of UX Writing so that you can instantly improve your designs by putting a special focus on the wording. I will also touch on how this sub-discipline ties together with an inclusive mindset and accessible design as a whole. We will conclude the session with a Q&A round. See you there 🙂
Workshop Room 2
Interactive talk by Amyris Fernandez
Agiging is a social tabu that we are currently trying to understand and review. There are body changes and brain changes as well, and both are sistematically misunderstood by young designers. This talk shows the needs to properly address body changes and also explains what really happens with our learning ability.
Workshop by Yvonne van Streefkerk
As UX-ers we deal with human emotions in each step of the UX process: user research, persona creation, customer journey mapping, user stories, usability testing etc. It is sometimes hard to describe user-feelings to others in your team. Visualising them helps to communicate user needs and pain points to your team and stakeholders. In this mini-workshop we will practice a few ways to capture human emotion through simple drawings. Get your pens ready!
Keynote by Kat Vellos
Have you ever been to a conference where you met a bunch of wonderful people, but afterwards those new friendship connections fizzled out? Let’s make sure that doesn’t happen this time. Combining her research on adult friendship, plus connection and disconnection in the designer community, author and designer Kat Vellos will be leading a closing session for Talk UX to help you keep your connections going strong. Whether you’re prioritizing new connections you made at TalkUX, or hoping to deepen the friendships with other designers in your world, this is an actionable, insightful and motivating talk you don’t want to miss.
Ladies that UX global leadership panel & announcements