Making research accessible: Lessons learned so far

Abstract

Ensuring user research is accessible isn’t just a checklist – it’s a mindset. But when you’re early in your journey, it can be hard to know if you’re getting it right. In this talk, Sharon shares what she’s learned from making accessibility a focus of her research practice.

From questioning assumptions to appropriate planning, she’ll reflect on the real-world challenges of creating more inclusive sessions and how to navigate them with confidence, empathy, and curiosity.

You’ll leave with practical tips you can apply right away, as well as broader strategies for advocating for accessibility in your team and organisation. Whether you’re just getting started or looking to deepen your practice, this talk offers encouragement, useful examples, and honest reflections to help you move forward.

About

Sharon Webster | User Researcher and Inclusive Design Advocate

Sharon’s journey into UX began with a simple favour: taking notes during a usability study. That moment sparked a lasting passion for user research and for making it accessible, inclusive, and ethical.

With experience both agency-side and in-house, Sharon has worked across a wide range of industries. She brings a fresh, strategic perspective to business challenges through user research, and is driven by curiosity, continuous learning, as well as a strong commitment to doing what’s right by users.

As we move deeper into the AI era, Sharon’s mission is to uphold ethical research practices and empower others to do the same. She thrives on mentoring and leadership, helping individuals and teams grow their UX confidence and careers.